While we always strive to deliver an exceptional shipping experience, it is important for our customers to understand the claims process and our service guarantees/refund policy – in case of unforeseen circumstances.
The rules governing air carriage are not particular to Your Air Cargo – they apply to airlines throughout the world. All air carriage is subject to a contract between that is detailed in our “Conditions of Contract”. If you intend to submit a claim, please complete and submit CARGO CLAIM FORM HERE

Cargo Claim Form

Following the submission of your Cargo Claim.. you may track the status by using our claims tracking page.

Claims Tracking